Welcome to the Panovista (Solutions) Ltd, (hereinafter, “PanoSec” “Company,” “us,” “our,” or “we”).
This Policy governs our information-handling practices as applicable to residents in the European Union (“EU”), European Economic Area (“EEA”), and Switzerland (collectively, the “Data Subjects”) that are visiting our website, www.panosec.com, and the other websites under the panosec.com domain (collectively, the “Sites”), or are customers who use our related services (together with the Sites, the “Service”).
This Policy explains how we collect, use, disclose, and protect Data Subjects’ information as part of the Service in accordance with data-protection laws in the EU, EEA, and Switzerland (collectively the “Data Protection Laws”). Any discussion of your use of the Service in this Policy is meant to include your visits and other interactions with the Sites and Services.
1. Our relationship to you
In order for you to understand PanoSec’s data protection obligations and your rights to your Personal Information under this Policy, it is important that you identify which relationship(s) you have with PanoSec. A “User” is an individual providing personal data to us via our website or other services, products or platforms, such as by signing up for our newsletter or making an account and posting on the Forums. PanoSec is in a “data controller” relationship with Users.
A “Customer” is a specific type of User that has downloaded a digital product and / or engaged us by obtaining our Services.
PanoSec can also be a “data processor” relationship with Partner Customers.
PanoSec does not always have a direct relationship with Partner Customers’ End Users. A “Partner Customer End User” is an individual that provides their Personal Information to our Partners. We do not control the purposes nor the means by which this Personal Information is collected, and we are not alwaysin a direct relationship with a Partner Customer End Users.
Hereinafter we may refer to Customers and Users collectively as “you.”
PanoSec provides notice to you through posted privacy policies and may provide additional "just-in-time" disclosures about the data collection, use, and sharing practices of specific Services.
This Policy is specific to Users and Customers located in the EU, EEA, and Switzerland while using our Services. This Policy describes how we process Personal Information from the EU, EEA, and Switzerland in accordance with Privacy Shield and applicable data protection law. As a data processor, PanoSec is not able to provide notice to or obtain consent from Partner Customer End Users. To the extent required by law, PanoSec supports Customers’ data-protection compliance efforts, but it is up to the Customer to ensure the appropriate data protection safeguards are in place before processing Personal Information from Partner Customer End Users.
3. Collection of Personal InformationPanoSec collects various types of Personal Information about you while you are using the Services. Information that is anonymized or aggregated is not “Personal Information.”In general, we collect the following types of Personal Information:
Registration data: full name, email address, and optional social media account information (e.g., if logging in through your Google account).
Profile data: biographical information, avatar, portfolio of work, skills, and/or freelance availability.
Financial data: bank account information, payment card information, transaction history, and/or company billing information.
Transaction data: information about the transactions you make on our Services, such as the timestamps of certain actions.
Online identifiers: geolocation/tracking details, browser fingerprint, OS, browser name and version, and/or IP addresses.
Any information that is disclosed in the forums or our blog becomes public information. This means that your posts are available to the public and may appear in search engines or other publicly available platforms, and may be “crawled” or searched by third parties. Your public posts can also be read, collected, or used by others to send you unsolicited messages. Be careful when posting on public parts of our Services and do not post any information that you are not comfortable sharing publicly.
4. Purposes of processing
Under the Data Protection Laws, we are required to notify you about our purposes of processing your Personal Information, as well as the legal basis for such processing.
Unless otherwise permitted by law, we may process your Personal Information:If you consent to the processing to satisfy our legal obligations.
If it is necessary to carry out our obligations arising from any contracts we entered with you or to take steps at your request prior to entering into a contract with you. In the public interest
In your vital interests, or For our legitimate interests, such as to protect our property, rights, or the safety of PanoSec, our customers, or others.
We will only use your Personal Information for the purposes above or for compatible purposes. If we wish to share your Personal Information with third parties that are not described in this Policy, we may request your permission as required by Data Protection Law. You may opt out of having your Personal Information shared with third parties, or from allowing us to use your Personal Information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your authorization. However, if you limit the way we use your Personal Information, certain features or Services may not be available to you.
5. Third party sources of information
We only collect Personal Information about you from third parties that you voluntarily choose to connect with our Services. For example, you can share Personal Information with us when you access our Site or Service through a third-party connection, or when you log in or connect an application to PanoSec. We process this information for the purposes of performance of our contracts with you.
6. Third party recipients
PanoSec conducts the majority of data processing activities required to provide you with the Services. However, we do engage third-party service providers to assist with supporting our Services, including vendors in the following areas:
Credit card or payment processors
Cloud storage providers
Customer support tools
Product development tools
IT and security service providers, and Marketing or analytics tools
For further details, please see the ‘about Hotjar’ section of -Hotjar’s support site
Each service provider is vetted and bound by contractual obligations that are equivalent to the provision of this Policy or more stringent. See the “Accountability for Onward Transfers” section below for more information about our agreements with third parties.
We are committed to keeping your Personal Information secure on our Services. We limit our storage of your Personal Information to the amount of time necessary to fulfil the purposes for which we collected the Personal Information, including for the purposes of satisfying any legal, accounting, or reporting obligations, or to resolve disputes. Although retention laws and requirements vary by jurisdiction, we have some standard retention periods for parts of your Personal Information which are described below: Contact information collected for marketing purposes, such as your name and email address, is retained on an ongoing basis until you unsubscribe from our marketing communications. Thereafter we will add your contact information to our suppression list indefinitely to respect your unsubscribe request.
Browser interaction data, such as cookies and trackers, is kept for a period of up to one year from expiry of the cookie or date of collection.
Product analytics data is kept for up to 5 years, and automatically deleted on an ongoing basis.If you have questions about retention periods that apply to any other data, please contact us at email@example.com
8. International transfers
9. Accountability for onward transfer
PanoSec uses technology that complies with the Privacy Shield Principles and the Data Protection Laws for all onward transfers of Personal Information from the EU, EEA, and Switzerland, including the onward transfer liability provisions. PanoSec contractually obligates third-party agents or service providers to provide the same level of protection as required by the Privacy Shield Framework and under the Data Protection Laws. In addition, we limit and specify the purpose(s) for processing your Personal Information consistent with any notice provided to you and your consent.
We are committed to ensuring the security of your Personal Information by using reasonable and appropriate physical, electronic, and administrative safeguards.
11. Direct marketing
Direct marketing includes any communications to you that are only based on advertising or promoting products and services. Transactional communications about your account or our Services are not considered “direct marketing” communications.
We will only contact Customers by electronic means (including email) based on our legitimate interests or the Customer’s consent. When we rely on legitimate interest, we will only send you information about our Services that are similar to those which were the subject of a previous sale or negotiations of a sale to you.If you do not want us to use your Personal Information in this way, or to pass your Personal Information on to third parties for marketing purposes, please contact us at firstname.lastname@example.org
12. Your rights
You have the rights to your Personal Information that are described below. You can exercise your rights by contacting us at email@example.com so that we may consider your request under applicable law. When we receive an individual rights request via email, we may take steps to verify your identity before complying with the request to protect your privacy and security.
Right to withdraw consent.
When we rely on your consent for processing of your Personal Information, you have the right to withdraw your consent at any time. However, the withdrawal of your consent will not affect the lawfulness of PanoSec’s processing based on consent before your withdrawal.
Right of access to and rectification of your Personal Information.
You have a right to request a copy of your Personal Information stored with PanoSec. We will provide a copy to you without undue delay subject to some fee associated with gathering of the information (as permitted by law). We may limit or deny your request if providing you with a copy could adversely affects the rights and freedoms of others. You may also request us to correct or update any inaccurate Personal Information stored by us.
Right to erasure (or, “The right to be forgotten”). You have the right to request erasure of your Personal Information that: (a) is no longer necessary in relation to the purposes for which it was collected or otherwise processed; (b) was collected in relation to processing that you previously consented to, but no longer consent to; or (c) was collected in relation to processing activities to which you object, and there are no overriding legitimate grounds for our processing. Your right to erasure is subject to limitations by relevant Data Protection Laws.
Right to data portability. If we process your Personal Information based on a contract with you or based on your consent, or the processing is carried out by automated means, you may request to receive your Personal Information in a structured, commonly used, and machine-readable format, and to have us transfer your Personal Information directly to another data controller, where technically feasible, unless exercise of this right adversely affects the rights and freedoms of others.
Right to restriction of processing. You have the right to restrict our processing of your Personal Information where one of the following applies:You contest the accuracy of your Personal Information that we processed. In such instances, we will restrict processing during the period necessary for us to verify the accuracy of your Personal Information.The processing is unlawful and you oppose the erasure of your Personal Information and request the restriction of its use instead.We no longer need your Personal Information for the purposes of the processing, but it is required by you to establish, exercise, or defend legal claims.You have objected to processing, pending the verification of whether the legitimate grounds of PanoSec’s processing override your rights.
Restricted Personal Information shall only be processed with your consent or for the establishment, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest. We will inform you if the restriction is lifted.
Notification of erasure, rectification, and restriction. We will communicate any rectification or erasure of your Personal Information or restriction of processing to each recipient to whom your Personal Information has been disclosed, unless this proves impossible or involves disproportionate effort. We will inform you about those recipients if you request this information. If we have made your Personal Information public and we are required to erase the Personal Information, we will, taking account of available technology and the cost of implementation, take reasonable steps, including technical measures, to inform other parties that are processing your Personal Information that you have requested the erasure of any links to, or copy or replication of your Personal Information.
Right to object to processing. Where the processing of your Personal Information is based on consent, contract, or legitimate interests, you may restrict or object, at any time, to the processing of your Personal Information as permitted by applicable law. We can continue to process your Personal Information if it is necessary for the defense of legal claims, or for any other exceptions permitted by applicable law.
Automated individual decision-making, including profiling. You have the right not to be subject to a decision based solely on automated processing of your Personal Information, including profiling, which produces legal or similarly significant effects on you. There may be exceptions or limitations to this right as defined under relevant Data Protection Laws.
13. Limitations to your rights
Your rights to your Personal Information are not without limits. Access may be denied when:Denial of access is required or authorized by law. Granting access would have a negative impact on other's privacy. Doing so protects our rights and properties, orWhere the request is frivolous or vexatious.
14. Recourse, enforcement, & liability
We will investigate and work expeditiously to resolve any complaints or disputes in accordance with this Policy and the Privacy Shield Framework. If you have an inquiry or complaint regarding our privacy policies or practices, please contact us first at firstname.lastname@example.org
15. Children's data
We recognize that some Data Protection Laws vary based on the age of consent. Depending on the jurisdiction, the age of consent can be between 13 to 16 years old. We do not knowingly request to collect Personal Information from any Data Subject under the age of consent as defined by the jurisdiction in which the Data Subject resides. If we are aware of or suspect that a Data Subject is under the age of consent, we will require the Data Subject to terminate their account. We will also take steps to delete the information as soon as possible. Please notify us if you know of any individuals under the age of consent using our Services.
16. Changes to this Policy
We may change this Policy at any time and the changes will apply to any Personal Information we already hold and to any new Personal Information collected after the change occurs. If we make any material changes to this Policy, we will endeavor to notify you by email or by posting a prominent notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our Services after the effective date of this Policy constitutes an acceptance of the amended terms. You may refer to the “Last Updated” date of this Policy to determine if the Policy has changed since the date of your last visit.
17. Contact us
If you have questions regarding this Policy or about the privacy practices of PanoSec please contact us by email at email@example.com at: PanoSec
The Plex15 Margaret Street